Returns Policy

Last updated: 8/17/2026

1. Proof of Satisfaction

On HubCommerce, you confirm that you are satisfied with an order via a Proof of Satisfaction (PoS) confirmation after inspecting the item at delivery or pickup. This confirmation is your primary window to raise an issue with an order.

2. If Something Is Wrong Before You Confirm

If there is a problem with your order, do not confirm satisfaction. Instead, contact the vendor or raise a dispute through your order page before confirming. The order will not complete until the issue is resolved.

3. If Something Is Wrong After You Confirm

If you discover a problem after you have already confirmed satisfaction, you may still raise a dispute through your order page. Resolution, including any refund, is handled case by case through HubCommerce's dispute process.

4. How to Raise a Dispute

Disputes are raised directly from your order page. Our team reviews each dispute individually, working with you and the vendor to reach a resolution.

5. Contact

For questions about this policy, please contact us at support@hubcommerce.net